Support
We're here to help you get the most out of Twindem Team. Reach us by email and we'll get back to you quickly.
Product help, account, billing, and technical questions.
Setup guides, workflow, and how-to articles.
Answers to the most common questions.
What to include
To help us resolve your issue faster, please include:
- Your organization name and the email you sign in with.
- A clear description of the problem and what you expected to happen.
- Steps to reproduce, plus screenshots, logs, or error messages if available.
- The Twindem Team app version and your operating system.
Response targets
We provide support during business hours (Monday to Friday, 09:00–18:00 CET, excluding public holidays). Typical first-response targets:
| Severity | Example | Target first response |
|---|---|---|
| High | Service unavailable or blocking all work | 1 business day |
| Normal | A feature is broken but there is a workaround | 2 business days |
| Low | Question, minor issue, or feature request | 3 business days |
These are targets, not contractual guarantees. Enterprise SLAs are available on request.
Security & privacy
To report a security concern, email hello@twindem.ai with "Security" in the subject. For how we handle data, see our Privacy Policy.
Billing
Subscriptions purchased through Microsoft Azure Marketplace are billed on your Azure invoice. For subscription changes, manage your plan in the Azure portal, or contact hello@twindem.ai for help.